Questions operators ask us

Record GB and NI vans, HGVs, buses and coaches, plus HGV trailers by DVSA trailer ID (for example C123456). Enter dates manually at any time. Where an approved data connection is active, available MOT / annual-test history, defects and recalls can be imported; tax status is shown only when an approved source supplies it.

We track your fleet policy and renewal date, remind you, and give you a one-click link to the official askMID checker for spot checks. The Motor Insurers' Bureau does not permit automated look-ups, so we do not pretend otherwise.

Your drivers sign our consent & mandate (it follows the DVLA fair-processing declaration). You then record checks using a GOV.UK check code or - once your DVLA Access to Driver Data agreement is in place - directly from DVLA. Re-check frequency follows penalty points: 12, 6 or 3 months.

Upload .DDD files from driver cards and vehicle units, or have your download provider send them to your private FTPS folder. We read the files instantly, keep the 28/90-day download calendar, analyse infringements against the EU drivers' hours rules (also applied to AETR journeys) and the working time rules, and send each driver their report to sign electronically. Days worked under the GB domestic rules are checked against the EU limits too, so review any infringement on those days before the report goes to the driver.

UK-hosted, encrypted at rest, licence numbers encrypted in the database, role-based access, full audit log, and a data-processing agreement in our terms. The account owner can download a full export of your records and files (CSV spreadsheets plus the stored files, in one ZIP) at any time, and you can close your account from inside the app.

Yes. Monthly plans can be cancelled any time from the billing page. Your workspace is then paused rather than erased, and the account owner can still download a full export of your records and files for 90 days.