Complaints

We would rather hear about a problem than lose a customer quietly.

1. Tell us. Email hello@operatorcompliance.co.uk with "Complaint" in the subject, or write to Fleeta Limited, 50 Princes Street, Ipswich IP1 1RJ. Include your account email and what went wrong.
2. Acknowledgement. Within 2 working days.
3. Investigation and answer. A named person investigates and replies in writing within 10 working days with what we found and what we will do. If it takes longer we will tell you why and when.
4. Escalation. If you are unhappy with the answer, ask for a review by a director; we reply within a further 10 working days.
5. Data protection complaints can also be made to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).
6. Billing disputes can additionally be raised with your card issuer.

We log complaints and review them quarterly to improve the Service.