Refunds & Cancellation
Version 1.0 · Effective 23 August 2026
The English version of this document is the legally binding one; a translation is not yet available.
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- Free trial. 14 days, no card required. If you do not choose a plan, the account is paused rather than automatically erased; contact us within 90 days if you need an export. Cancellation or trial expiry does not by itself authorise deletion of statutory compliance records; follow the verified account-deletion process if you want the workspace removed.
- Cancel any time. Monthly and annual plans can be cancelled from Settings → Plan & billing. Access continues until the end of the period already paid for; no further charges are taken.
- Refunds. Monthly fees are non-refundable once the period has started. Annual fees are refundable pro-rata for whole unused months if you cancel within the first 30 days of the annual term; after that, unused months are not refunded. We refund in full where a fault on our side has made the Service unusable for more than 5 consecutive days.
- Plan limits. Each plan has vehicle, driver and tachograph-driver limits; to exceed them you upgrade, and the difference is pro-rated from the day of the change.
- Consumer rights. The Service is sold to businesses; statutory consumer cancellation rights do not apply. Nothing here affects rights you have by law.
- How to ask. Email hello@operatorcompliance.co.uk from the account owner's address; we reply within two working days.