Refunds & Cancellation
Version 1.0 · Effective 01 September 2026
- Free trial. 14 days, no card required. If you do not choose a plan, the account is paused; your data stays available for export for 90 days, then is deleted.
- Cancel any time. Monthly and annual plans can be cancelled from Settings → Plan & billing. Access continues until the end of the period already paid for; no further charges are taken.
- Refunds. Monthly fees are non-refundable once the period has started. Annual fees are refundable pro-rata for whole unused months if you cancel within the first 30 days of the annual term; after that, unused months are not refunded. We refund in full where a fault on our side has made the Service unusable for more than 5 consecutive days.
- Overage. Usage above plan limits is invoiced monthly in arrears and is not refundable.
- Consumer rights. The Service is sold to businesses; statutory consumer cancellation rights do not apply. Nothing here affects rights you have by law.
- How to ask. Email hello@operatorcompliance.co.uk from the account owner's address; we reply within two working days.